CSM's Flagship Program is our
Results Triad. The Results Triad provides a clear and
simple model for both assessing an organization's likelihood
of achieving desired results and a model for implementing
Since 1995, CSM has been a recognized leader in
the "results revolution." Beginning with our early work with
the Government Performance and Results Act (GPRA), CSM has trained
over 4000 federal employees and assisted over 75 federal agencies
understand the need to identify outcome-based results as the bedrock
of agency operations and to implement a management approach that
focuses priority attention on achieving specific initiatives that
lead to those results.
CSM's approach begins with the notion that
results cannot be ordered or commanded - they can only be achieved.
Much as a coach or general cannot order the game or the battle won,
the most that management can do to achieve results is to develop
strategies and tactics that reflect quality performance and to
ensure that they are effectively implemented.
CSM's experiences over the years have led us
to the conclusion that achieving results is dependent on three
fundamental attributes - each of which must be functioning at a high level:
Leadership, Direction, and Program Management. Our experience over the past decade
supports the notion that deficiencies in any one area greatly reduces the
likelihood of achieving results.
To meet the "Leadership" performance dimensions of:
the organization must be characterized by
communicates clearly, openly, and candidly
promotes shared ownership
exhibits a passion for quality
holds an unequivocal commitment to integrity and moral
"Direction" requires the organization to have:
a clear vision from the leader that sets
forth a results based agenda;
plan focused on outcome based results;
prioritized performance expectations that are required and well understood
throughout the organization;
collaboration requirements among those sharing mission
responsibilities as an integral part of the plan and
implementation activities; and
the plan and the performance
expectations clearly and effectively communicated
internally and externally.
The "Program Management" necessary to achieve results requires:
CSM has developed assessment
criteria on each attribute, indexed on a scale of 1 - 5 that assesses the likelihood of achieving results, identifies the areas
of priority emphasis needed by the organization, and provides the
model for planning development.
More information on our Results Triad can be viewed in the
Triad section of our training page or the
Results page of our Distinguishing Characteristics.