CSM's Flagship Program is our Results Triad.  The Results Triad provides a clear and simple model for both assessing an organization's likelihood of achieving desired results and a model for implementing results.

Since 1995, CSM has been a recognized leader in the "results revolution."  Beginning with our early work with the Government Performance and Results Act (GPRA), CSM has trained over 4000 federal employees and assisted over 75 federal agencies understand the need to identify outcome-based results as the bedrock of agency operations and to implement a management approach that focuses priority attention on achieving specific initiatives that lead to those results.

CSM's approach begins with the notion that results cannot be ordered or commanded - they can only be achieved.  Much as a coach or general cannot order the game or the battle won, the most that management can do to achieve results is to develop strategies and tactics that reflect quality performance and to ensure that they are effectively implemented.

CSM's experiences over the years have led us to the conclusion that achieving results is dependent on three fundamental attributes - each of which must be functioning at a high level: Leadership, Direction, and Program Management.  Our experience over the past decade supports the notion that deficiencies in any one area greatly reduces the likelihood of achieving results.

To meet the "Leadership" performance dimensions of:

• conveying vision

• engaging people

• managing capability

• achieving results

the organization must be characterized by leadership that:

• embraces change

• drives initiative

• communicates clearly, openly, and candidly

• promotes shared ownership

• understands perspective

• demonstrates expertise

• exhibits a passion for quality

• accepts accountability

• holds an unequivocal commitment to integrity and moral courage.

"Direction" requires the organization to have:

• a clear vision from the leader that sets forth a results based agenda;

• a clear plan focused on outcome based results;

• prioritized performance expectations that are required and well understood throughout the organization;

• collaboration requirements among those sharing mission responsibilities as an integral part of the plan and implementation activities; and

• the plan and the performance expectations clearly and effectively communicated internally and externally.

The "Program Management" necessary to achieve results requires:

• Program Management

• Organizational Control

• Resource Management

• Internal Controls